In its sixth year, the Sitecore awards have continually recognised organisations implementing Sitecore as a CMS system to provide their customers with leading edge digital solutions and a real return on investment.
Partnered Precedent, the Water Corporation won the Sitecore Site of the Year in the State Government category. Sitecore CEP 6.6 was implemented due to its extensibility, security and ability to integrate with other platforms.
Sustainability is a key principle of the Water Corporation, therefore it is crucial to communicate data on water usage and storage to customers. Using Sitecore as a CMS platform has enabled the Water Corporation to easily manage the website internally providing their customers with new information on a daily basis.
The redeveloped website site has improved ROI, streamlined workloads and reduced costs in customer and operation centres by allowing customers to self-serve and find the information they need online 24/7.
The Sitecore solution has delivered improved customer satisfaction and user experience and has enabled greater understanding of the organisation by the public. Sitecore has provided the Water Corporation with a CMS solution that will continue to reap benefits in the future, particularly around the use of the DMS, personalisation and mobilisation.
Since launching the website in April 2013, we have continued to work together with the Water Corporation to consistently build and improve the service they provide to their customers, which is due in part to the strength of having Sitecore as a CMS partner. To learn more about the Water Corporation’s digital transformation with us, request the Daring to be Digital report.