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Case Study

Monash University

Precedent’s initial work with Monash University began in 2010, where we worked to improve the user experience for Monash’s key audiences on their main website with a new IA and design.

Firmly focussed on an ‘outside in’ approach, we co-designed a digital strategy which comprised a programme framework to manage projects, including over 20 web projects in more than 10 faculty and service departments.

Understanding user needs, motivations, behaviours and expectations across multiple scenarios helped to guide the direction of the web projects, as well as being used in internal communications to drive digital understanding and change.

In 2014, we delivered:

  • A digital strategy co-designed with the university, which included ten holistic UX principles and a set of personas
  • Responsive Chinese microsite for international student recruitment
  • Destination Monash event hub targetted towards 2014 students
  • Master of Advanced Engineering campaign site for the launch of their brand new course
  • Facilities and Services contractor portal to give contractors better accessibility and usability
  • Better Teaching, Better Learning intranet to encourage innovation and upskilling between university educators
  • Facilities and Services intranet to streamline communication between staff and the university community