*Customer Service Level Agreement*
To contact Precedent support regarding an issue - please use our support email address: email@example.com
If you need to escalate an issue - please give us a call - the London office number is 0207 2468900 - the Worthing office number is 01903 524999
Precedent aim to respond to all non-urgent queries within 3 business days.
If you are having issues with one of the services we supply - including domain related issues such as phishing scams or spam e-mail - please let us know at firstname.lastname@example.org.
*Complaints & Escalation Process*
For customers with a Client Director and Project Manager assigned - any complaints should be addressed to them.
Any other customers wishing to make a complaint about the service you have recieved from Precedent need to send an e-mail to email@example.com or call one of our offices for further help.
If a complaint is not being managed to your statisfaction - please escalate it to 'firstname.lastname@example.org' - including the original issue if possible.
If your complaint regards .uk domain names, you are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
* .uk Domain Terms and Conditions
Nominet Terms and Conditions are available here http://www.nominet.org.uk/go/terms.